Most frequent questions and answers
- We do offer custom orders for gemstone , Gems beads and silver, jewellery available in our Gemafrique shop. Contact us via Email or WhatsApp Conversations with your custom order requests and we will get back to you promptly. Thanks!
- Guaranteed Silver with Hallmark. 925
- 9ct,18ct,22ct Gold & White Gold as well Platinum
- Specialized elegant hand-made and fine designer jewellery.
- Best in customer service.
- 100% satisfaction guaranteed or your money back.
- Buy direct from the Manufacturer.
- Guaranteed lowest prices.
- Leave a note with your order explaining any packaging or gift wrapping needs. Please let us know in this note if you do not want the invoice included with your order or if you want a special gift invoice with a custom message from you included. try our best to meet your gift packaging needs. Thank you!
- Each piece of our Jewellery is made up of guaranteed. 925 Silver and we use only genuine precious and semiprecious gemstones, we search worldwide to bring you the best pricing on quality items.
- I can’t find an item online.
Unfortunately, some items will be out of stock or be removed from the website altogether if discontinued. However, if you call our order line on +27620506479, will be able to confirm the status of the product. Please be advised you the exact date an item will be back in stock, but are happy to offer you an estimated delivery time and will place the item on a back order for you.
- I need more information about a product.
We include as much information as possible about a product on the website page itself. Usually more detailed information can be offered if you Email us or WhatsApp us on the order line. Please remember to provide the name and code of the product you need more information on and will aim to answer your query as quickly as possible.
- Can I change my order?
Once your order has been confirmed, it is only possible to change it prior to despatch.
- Can I cancel my order?
Once your order has been confirmed, it is only possible to cancel it prior to despatch.
- My order is a gift for someone. Can I add a message to it?
Yes we do provide a gift tag service to customers purchasing jewellery as gifts.
We can send your items to your desired recipient. No despatch note will be enclosed within the parcel. Please remember to check the destination address and provide as much detail as possible.
- Can I have my order gift-wrapped?
Each item you order from GEMAFRIQUE is sent to you enclosed in a complimentary, exclusive gift box at no extra charge, meaning a hassle free way of sending the perfect gift.
- Do I have to pay for return postage?
Gemafrique pays for return postage if the item was damaged, faulty, or doesn’t match the listing description.
Customers pay for return postage if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return postage.
- Why have you not refunded the delivery charge?
Delivery charges cost you originally paid to have the order delivered to you) are non-refundable.
– Risk free transaction.